Refunds, Returns, and Complaints Policy
Last updated: July 26, 2026
1. Our Commitment
At MoonBloom, we want you to enjoy a simple, transparent, and secure shopping experience.
If you encounter any issues related to your order, we will do our best to assist you and find a solution as quickly as possible.
2. Nature of Our Products
All products available on moonbloomhouse.com are downloadable digital files.
We do not sell physical products.
Once payment is confirmed, you will receive an email with a link to access the download page for your files.
3. Right of Withdrawal
According to European consumer protection regulations, the right of withdrawal does not apply to digital content supplied by electronic means when:
the supply begins immediately after purchase;
the consumer has given their express consent for this;
and has acknowledged that, once the supply has started, they lose their right of withdrawal.
This acceptance will be requested during the purchasing process before completing the order.
4. When Can I Request a Refund?
A refund request may be considered when any of the following circumstances exist:
The delivered file is damaged and cannot be opened.
The download link has an error that MoonBloom cannot resolve within a reasonable time.
A technical error attributable to MoonBloom prevents access to the purchased product.
A duplicate charge has been made by mistake.
The applicable legislation expressly recognizes the right to a refund in the specific case.
Each request will be analyzed individually.
5. When Will a Refund Not Be Possible?
Unless legally required, a refund will not be granted when:
the customer has changed their mind after downloading the product;
the product does not meet personal style or design expectations;
the customer does not have the necessary software to open the files when such information has been indicated beforehand;
there are color differences resulting from the screen, printer, or paper used;
the file has been used in violation of the usage license.
6. Download Issues
If you have difficulties accessing your files, please contact us.
To expedite the process, we recommend providing:
full name;
email used for the purchase;
order number (if known);
approximate purchase date;
description of the problem;
screenshot of the error, if possible.
Our goal is to resolve the issue as soon as possible.
7. Printing Issues
The illustrations are delivered in high resolution and prepared to achieve excellent print quality.
However, the final result may vary due to factors beyond MoonBloom's control, such as:
the printer used;
the quality of the paper;
the calibration of the screen;
color profiles;
the configuration of the printing service.
For this reason, MoonBloom cannot assume responsibility for differences arising solely from the printing process.
8. Duplicate Purchases
If you accidentally make the same purchase twice, please write to us as soon as possible.
After verifying the issue, we can proceed, when appropriate, with the refund of the duplicated amount or the most suitable solution.
9. Incorrect Files
If you receive a file different from the one purchased, MoonBloom will provide you with the correct file at no additional cost.
10. Damaged or Incomplete Files
If any of the files have technical issues, we will replace it with a correct version as soon as we are aware of the issue.
11. How to File a Complaint
You can file any complaint by writing to:
To assist you more quickly, always include:
your name;
the email used for the purchase;
the order number (if available);
a detailed description of the problem;
any document or screenshot that may facilitate resolution.
12. Response Time
We will try to respond to all inquiries within approximately 1 to 2 business days.
During periods of high demand, this timeframe may be slightly extended.
13. Amicable Resolution
Our goal is to resolve any issues through direct, quick, and friendly communication.
Customer satisfaction is a priority, and we will strive to offer an appropriate solution whenever possible.
14. Dispute Resolution
If, after contacting MoonBloom, you believe the issue has not been satisfactorily resolved, you may exercise the rights recognized by applicable legislation and resort to the dispute resolution mechanisms provided by the competent authorities.
15. Modifications
MoonBloom may update this policy when necessary to adapt it to legal, technical changes, or changes in the way it provides its services.
The current version will always be the one published on this page.
Thank you for trusting MoonBloom
Each purchase represents the excitement of a family preparing a very special space.
We greatly appreciate your trust and will work to ensure your experience is always positive.